Warranty & Returns

WARRANTY/RETURNS

REEFLECTION BRANDS LIMITED WARRANTY

Subject to the below conditions and exclusions, Reeflection, LLC (“Reeflection”) warrants the all products sold on www.reeflection.com ("Product") against defects in materials and workmanship under normal and personal use by the original end user/customer (“You”) for a period of 1 year (twelve months) from the date of the original retail purchase. Make sure to keep Your original proof of purchase since You will not be able to receive any warranty service if such proof is not provided.

This warranty is in addition to all other rights you may have under consumer protection laws and regulations in your state of purchase or residence.

What this limited warranty covers and whom it applies to:

This warranty extends only to You, (the original end user purchaser of the Product) and it is not transferable;

This warranty covers normal wear and tear during personal and non-commercial use of the Product;

This warranty applies to new products that are manufactured by or for Reeflection and which are purchased from Reeflection or its authorized resellers or distributors;

Warranty claims can only be made in the USA;

If You make a valid warranty claim, Reeflection will, at its sole option and discretion, (i) repair the Product using new or reconditioned parts, (ii) replace the Product with a new or refurbished Product; or (iii) refund the purchase price.  All replaced or refunded products will be the property of Reeflection. 

What this warranty DOES NOT cover:

Damage to the Product due to misuse or abuse;

Use of the Product for commercial purposes;

Products that have been tampered with;

Cosmetic damage, such as scratches, cracks or discoloration;

Damages caused by: (i) use of the Product outside of its intended use or specification; (ii) improper storage; (iii) contact with liquids other than water; (iv) high temperature; (v) modifications to the Product without the prior written authorization from Reeflection; (vi) events beyond the reasonable control of Reeflection; (vii) normal wear and tear; (viii) servicing of the Product by anyone other than Reeflection or authorized Reeflection service centers.

REEFLECTION MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY OTHER KIND, EXPRESS OR IMPLIED.  EXCEPT AS SPECIFICALLY SET FORTH ABOVE, ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.  IN NO EVENT SHALL REEFLECTION BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR OTHER LOSS ARISING OUT OF OR IN CONNECTION WITH YOUR ABILITY OR INABILITY TO USE THE PRODUCT UNDER THIS LIMITED WARRANTY.  REEFLECTION’S TOTAL AND COMPLETE LIABILITY UNDER THIS AGREEMENT OR FOR ANY MALFUNCTION OR MIS-OPERATION OF THE PRODUCT IS CAPPED AND LIMITED TO THE PURCHASE PRICE OF THE PRODUCT.

TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, REEFLECTION SPECIFICALLY DISCLAIMS ANY STATUTORY WARRANTIES, WHICH MIGHT OTHERWISE APPLY.  NO AGENTS, DISTRIBUTORS, RESELLERS, OR EMPLOYEES OF REEFLECTION ARE AUTHORIZED TO IN ANYWAY CREATE AN EXPRESS OR IMPLIED WARRANTY ON REEFLECTION’S BEHALF.

THIS WARRANTY PROVIDES YOU WITH CERTAIN RIGHTS.  YOU MAY HAVE ADDITIONAL RIGHTS DEPENDING ON YOUR JURISDICTION.  THIS WARRANTY DOES NOT TAKE ANY OF YOUR RIGHTS AWAY UNLESS THE APPLICABLE LAW OF YOUR JURISDICTION ALLOWS YOU TO CONTRACT OUT OF THOSE RIGHTS.

TO THE EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS OTHERWISE STATED ABOVE, REEFLECTION DOES NOT WARRANT THAT: (a) THE OPERATION OF THE PRODUCT OR ITS USE WILL MEET YOUR REQUIREMENTS; OR (b) DEFECTS IN THE PRODUCTS WILL BE CORRECTED.

What You should do if You have a warranty claim?

If your product is defective and is within your warranty period, email us (rinsehanger@gmail.com) or send us a letter to PO BOX 130155, CARLSBAD, CA 92013 in order to receive a return authorization. Please do not return product to us without authorization.

You will be directed to put the return authorization number (RA#) (that we will provide) on the outside of the box. Please write a note with your name, address, daytime telephone number and description of the problem, and put it inside the box. Include a copy of the original sales receipt. Carefully package the product and send insured by UPS, FedEx Ground or Parcel Post with prepaid shipping to:

Reeflection Brands Returns
PO Box 130155
Carlsbad, CA 92013

 

RETURNS

If you are not satisfied with your purchase, you may return it for any reason within 30 days of the date of purchase. Proof of purchase is required, such as Order or Receipt numbers. No returns accepted after 30 days except warranty service (above). Contact us to obtain an RMA# and to process a return request.

Email:RinseHanger@Gmail.com

Reeflection Brands Returns
PO Box 130155
Carlsbad, CA 92013